We are committed to delivering your floral orders in a timely manner. The time and date that your order is delivered is affected by the time of day your order is placed, weather conditions, and the distance from St.Petersburg.
We make our deliveries during normal business hours and later hours (8 AM to 10 PM). We usually can deliver within an hourly range for example, between 7 pm and 8 pm. We deliver same day in St Petersburg City at no extra cost.
We will call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, then we will:
•leave the flowers with someone else in their apartment, eg. mother, sister; or
• leave the flowers with a neighbour (if arranged in advance by you or the recipient) and attach a note to the recipient’s door stating who accepted them on their behalf.
We strongly advise you to give us the phone number of the recipient in order to avoid scam incidents and the corresponding expenses.
Surprise flower deliveries can be made but in such cases you need to be sure you have the correct address for the recipient and you need to be sure the recipient will be at the place of delivery on the date of delivery.
We deliver in Saint Petersburg and some of the towns in the surrounding area. The delivery charge in St Petersburg is $4.95 and for towns outside St Petersburg the charge varies according to which zone the town is in.
St Petersburg City Limits : $2.95
We deliver in 2 Zones outside the city.
Zone 1 : This comprises the towns : Kolpino, Krasnoe Selo, Lomonosov, Metallostroy, Novo devyatkino, Pavlovsk, Pushkin, Sestroetsk, Tikhvin, Viborg.Here our delivery charge is $39.
Zone 2 : This comprises the towns : Gatchina, Kirovsk, Kronshdadt, Petrodvorec, Silantsi, Tosno, Volosovo, Vilhov, Vsevoljsk and Zelenogorsk. Here our delivery charge is $49.
You may inquire about the status of an existing order by contacting customer service by e-mail at firstname.lastname@example.org . Please quote your order number in all correspondence. If we have any difficulties with your order, we will contact you by phone and/or e-mail.