We aim to provide our customers with the best flower delivery service. Should any customer place an order through To Petersburg With Love and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address. The customer can obtain new information so the order can then be properly delivered using correct information.
If you placed an order To Petersburg With Love will attempt to fill the order as closely as possible, however if the container, flowers or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order where possible
To Petersburg With Love is not responsible for any order where the recipient refuses to accept the item. To Petersburg With Love will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
To Petersburg With Love is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.
When a customer allows substitutions this means that the sender is allowing To Petersburg With Love to use those flowers they have available to work with in trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so.
We offer a full refund in case:
you decide to cancel your order for any reason;
you place a custom order with us (for example purchase of a wide-screen digital tv) which is simply not available in the market; or
you mistakenly place an order to go to a town or city which is out of our delivery range (i.e. our couriers and flower shops don’t operate there).
In the above cases your order will be cancelled and a full refund will be issued to the credit card/paypal account from which the order was originally placed. The amount of time it takes for your credit to show up on your bank statement depends on your bank.